Refunds & Returns

AmericanFlags.com takes pride in the products we carry and we emphasize quality control at every step in the production and shipping process. If, however, you receive a product that does not measure up to your standards, you may return it within 14 days, for a refund or replacement. Before you return a product to us, you must notify us of the problem and receive authorization and specific directions from us. The product must be in original condition and we suggest you use a method of shipping that will ensure delivery confirmation so as to avoid lost packages. We cannot be responsible for lost items. Your credit card will be promptly credited once we receive the item back and inspect it. You may not "chargeback" your card during this period.

Once an item has shipped, we have incurred the shipping and handling costs and these fees are not refundable. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

We will, of course, promptly replace any item that is defective. Simply call us or send us an email letting us know what is wrong with the flag, bracket or pole you received and we'll take it from there.

Customers who provide us with incorrect shipping information and/or whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you.

If you receive an item and change your mind about wanting the item, you may return it at your expense for a credit as long as it is returned in its original condition. Please email us to obtain an RMA# and a proper return address before shipping anything back to us. No returns can be accepted without an RMA#, including "refused" deliveries. Shipping and handling is not refundable and all returns are subject to a 20% restocking fee to cover our costs. Flagpoles over 18' in length are not returnable.

Returned or "bounced" checks will result in a $35 fee, which is payable only through money order or certified check.

We remind our customers several times during the online check-out process, receipts and via our packing slips that charges associated with your purchases at AmericanFlags.com will appear under the name "Precision Marketing Solutions, Inc.," our parent company. If you do not recognize these charges when your bill comes in and dispute the charges without calling us, we will pass on to you the fee we are assessed for this action and we will re-bill your card for both this amount and the original charge.

We give you a choice of shipping options at checkout, though we reserve the right to change carriers/methods if such change will result in the faster, safer or more efficient delivery of your flags. We do not ship internationally, though we happily ship to APO addresses.

AmericanFlags.com is not responsible for typographical errors on our site and we reserve the right to change the terms and conditions of sale at any time.

All sales at AmericanFlags.com are governed by New York State law, without giving effect to its conflict of law provisions.

BY PLACING AN ORDER ON AMERICANFLAGS.COM, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.