Return Policy

Returns and exchanges are simple and hassle-free at AmericanFlags.com!

AmericanFlags.com takes pride in our products and we emphasize quality control throughout the production and shipping process. If, however, you receive a product that is broken or defective, please let us know right away so that we can send you a replacement and an apology.

If you receive an item and change your mind about wanting the item, you may return or exchange it within 7 days of receipt as long as it is in original and unused condition. Sorry, made-to-order items, car flags, stick flags, flagpoles over 12' and items tied to particular events (ie: sports flags) are not returnable.

Before you return a product to us, please contact us for a return merchandise authorization (RMA) and return instructions via our contact form here: contact AmericanFlags.com

Shipping/handling is not refundable and returns incur a 20% restocking fee to cover processing costs. Outbound shipping costs are charged on returned orders that were shipped free.

When returning a product to us, please use a self-funded method of shipping that will ensure delivery confirmation as we can't be responsible for lost packages. Your credit card will be promptly credited once we receive the item back and inspect it. We'll email you to confirm your refund.

Once an order has been placed, it cannot be cancelled or changed as our fulfillment process begins immediately.

Customers who provide us with incorrect shipping information and whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you.

Returned or "bounced" checks will result in a bank fee, which is payable only through money order or certified check.

We give you a choice of shipping options at checkout, though we reserve the right to change carriers/methods if such change will result in the faster, safer or more efficient delivery of your flags. We can't be responsible for shipping delays once your items have left our warehouse.

AmericanFlags.com is not responsible for typographical errors on our site and we reserve the right to change the terms and conditions of sale at any time.

All sales at AmericanFlags.com are governed by New York State law, without giving effect to its conflict of law provisions.

BY PLACING AN ORDER ON AMERICANFLAGS.COM, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.

AmericanFlags.com supplies American flags and flagpoles to every branch of the U.S. armed forces, thousands of major corporations, small businesses, veterans groups, schools and retail stores nationwide, and tens of thousands of patriotic families. They've put their trust in us, our products, our customer service and our good name. We hope you will too!

AmericanFlags.com also features state flags, international flags, military flags, historic flags, sports flags, novelty flags, advertising flags and garden banners. AmericanFlags.com also carries patriotic gifts, patriotic decorations, and military clothing.